FAQ
Frequently Asked Questions (FAQ)
Q: Are all items authentic?
A: Yes. Every item sold by Kind Timeless Bags is carefully inspected and guaranteed authentic. We do not sell counterfeit or replica products.
Q: Where do you ship from?
A: All orders are shipped directly from South Korea.
Q: What shipping method do you use?
A: We primarily use EMS (Express Mail Service) and other reliable international carriers that provide tracking information.
Q: How long does shipping take?
A: Estimated delivery times are:
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United States: 5–14 business days
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United Kingdom: 7–18 business days
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Australia: 7–18 business days
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Switzerland: 7–18 business days
Delivery times may vary due to customs clearance and local carrier operations.
Q: Will I receive a tracking number?
A: Yes. A tracking number will be provided once your order has been shipped.
Q: Do I need to pay customs duties or taxes?
A: Import duties, taxes, and customs fees may apply depending on your country's regulations. Customers are responsible for any applicable charges unless otherwise stated.
Q: What condition are the bags in?
A: All items are pre-owned and may show signs of use. We provide detailed descriptions and photographs to accurately represent each item's condition.
Q: Can I request additional photos?
A: Absolutely. If you would like additional photos or information about an item, please contact us before purchasing.
Q: Do you accept returns?
A: Returns may be accepted within 14 days of delivery if the item is significantly different from the description, proven inauthentic, or arrives damaged during transit.
Q: How can I contact you?
A: Please use our Contact page or contact form. We will do our best to respond promptly.
Thank you for visiting Kind Timeless Bags.